We offer a 30-day, money back guarantee on items purchased on our website. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.
If there has been a mistake on our part, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be sent back in their original packaging.
In the unlikely event that the products should cause an adverse skin reaction, or if you are just not satisfied with the product, we will accept all returns within 30 days of the delivery date – under the following conditions:
- If the product you received is unopened, you have 30 days from the delivery date to receive a refund for the value of the product less the charge for the prepaid shipping label.
- If the product you received has been opened you have 30 days from the delivery date to submit a return request for a refund for the value of the product less shipping costs and a re-stocking fee.
- Store credit and/or even exchanges are not subject to shipping or handling charges.
- In order to return a package to us, you must have a Return Authorization Code which will be sent to you via e-mail following the submission of the return form. All refunds and exchanges MUST fill out and submit the return form below before your request can be processed. Any package returned without an approved code will NOT be accepted and will be sent back at your expense.
- In order to be eligible for a refund or replacement, the product you are sending back to us MUST be at least 75% FULL with all of the original packaging, included in the return package.
- In order to be eligible for a refund or replacement, the original packing slip showing the order number from must be included in the return package.
- In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.
- Order placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.