We offer a 30-day, money back guarantee on items purchased on our website for the following two reasons. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.
- If there has been a mistake on our part, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging.
- In the unlikely event that the products should cause an adverse skin reaction we will accept returns of the item that caused the reaction within 30 days of the delivery date – but in order for us to accurately consider and process the refund. you must fill out this adverse reaction form.
Additional Information: please read carefully.
- Store credit and/or even exchanges are not subject to shipping or handling charges.
- In order to be eligible for a refund or replacement, the original packing slip showing the order number from must be included in the return package.
- If you return because of reason #2 (adverse reaction) and place a new order for the same product, for safety reasons that new order will be cancelled and not fulfilled.
- Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply the code. Learn more here.
- To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.
- In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.
- Orders placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.